VoiceCall Companion

An application that detects Lync / Skype for Business calls and inserts them into Dynamics CRM.
SKU: CM-100007
Manufacturer part number: CM-100007
Manufacturer: 3 PRO

VoiceCall Companion is an application (exe) that:

  1. Detects Lync / Skype for Business calls (Incoming and outgoing)
  2. Searches the CRM contacts and accounts
  3. Displays found contact and account (you can click on them to open them)
  4. You have a choice, you can dissmis the notification or you can insert the phone call into CRM
  5. If you chose to insert the call into Dynamics CRM, the application will fill the following fields
    1. Phone call direction
    2. Phone number
    3. To
    4. From
    5. Subject
    6. Call duration
  6. A browser window will be opened for you to type in the description

 The application is very easy to configure, you just need to provide the Dynamics CRM organizational URL

The application support windows auth, and user provided credentials

 You can access the settings via the windows tray.

 The application works with Dynamics CRM 2011, 2013, Online and Lync 2013 / Skype for Business